At Sun Gaia, we want you to love our floral-inspired dresses as much as we love creating them. If your purchase doesn’t bloom with joy in your wardrobe, we’re happy to help with returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most of our romantic dresses, matching sets, and tops within 15 days of delivery. To be eligible:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • A receipt or proof of purchase is required
Please note: For hygiene reasons, we cannot accept returns or exchanges on our Gaia Dresses (final sale items) or any items marked as “Final Sale.”

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Sun Gaia purchase:

  1. Contact us within 15 days of receiving your order by emailing our floral fairies at [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package your return – Carefully pack the item(s) in their original packaging, including all tags and protective covers. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our floral atelier at the address below using a trackable shipping method. We recommend insuring your return as we cannot be responsible for lost or damaged return packages.

Return Shipping Address

Sun Gaia Dresses Shop
Attn: Returns
8432 West 78th Circle
Arvada, CO 80005
USA

Refund Process

Once your return is received and inspected (usually within 5 business days of arrival), we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to your original payment method within 10 business days
  • Shipping costs are non-refundable (except in cases of our error)
  • International customers: Duties and taxes are non-refundable

Exchanges

We’re happy to exchange your item for a different size or color, subject to availability. Please follow the same return process above and indicate your desired exchange item in your initial email. We’ll process the exchange once we receive your original item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

To help you get started, here’s a template you can use for your return request:

Subject: Return Request for Order #[Your Order Number] Dear Sun Gaia Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: Size/Color: Reason for Return/Exchange: Preferred Resolution: (Refund/Exchange to [specify size/color if exchanging]) Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Questions?

Our customer care floral fairies are always here to help. Contact us at [email protected] with any questions about our return policy.

Thank you for letting us be part of your floral fashion journey!